Do you need support?

Customer Service Inquiry

Basic Support
Free
  • Email support (Business hours)
  • Troubleshooting
  • Billing & Delivery issues
  • Configuration guidance
  • Phone calls
  • Immediate support

On-Demand Support Request

In-depth investigation and individual consultancy
100
  • 1h session with a dedicated technical manager
  • API Developer Center
  • Training
  • Supporting in IoT projects

Frequently Asked Questions

For your convenience, we offer several support options: you choose one of four options, send an email,  write a message in our official Facebook Page, leave a customer support request or ask for personal technical support. Unfortunately, we don’t take direct phone calls.

“Coming Soon”

The Knowledge Base contains answers to specific questions about our products. Each Knowledge Base entry has been created from questions asked by our customers and answered by MatchX team.

To find a serial number of your gateway, you should open the lower part of the gateway.

The serial number includes letters and numbers and locates under the QR code. 

E.g S/N: MXC0000H00D0

Customer Service support applies to all issues related to registration in MatchX Cloud, workability of gateways, dev kits, routers and sensors, problems with setting up devices. Processing time can take up to 5 working days.

Technical Support Request is an individual consultancy service exclusive for customers that require on-line sessions with our R&D team members. This service consists of personal video conference sessions to solve urgent questions that cannot wait for the Forum’s response times.

Read our RMA policy and fill out the form

Our support team is available from 10:00 to 18:00 ECT, Monday – Friday via Facebook page. In all other cases, you can navigate to our Knowledge Base and read MatchX wiki. In case you didn’t find a solution there you can leave a request for customer support here. Or visit our Forum

We don’t hold responsibility for items you purchased outside our webshop. Please contact your local distributor for information regarding the issue.

MatchX Ecosystem is a special program for distributors and partners. For more information, please contact anne@matchx.io

Customer Support

We strive to respond within two business days.

Please fill out the service request form.

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